Terms and Conditions

Thinkputer Terms, Conditions and Policies

Last Updated: September 1, 2026

These Terms, Conditions and Policies ("Terms") govern the use of the Thinkputer website, the purchase and use of Thinkputer products and services, and any related installation, configuration, consulting, support, maintenance or other services provided by Thinkputer.

By accessing this website, purchasing a Thinkputer product, accepting a quotation, invoice or order, receiving delivery, using a Thinkputer system, or requesting services from Thinkputer, you agree to be bound by these Terms.

If you purchase or use Thinkputer on behalf of a company, organization, school, professional practice or other entity, you represent that you have authority to accept these Terms on behalf of that entity.

1. Thinkputer

"Thinkputer", "we", "us" and "our" refer to the business operating the Thinkputer brand and providing the applicable product or service.

Before publishing these Terms, replace the following information with the applicable legal business information:

Legal Company Name: [LEGAL COMPANY NAME]
Business Address: [BUSINESS ADDRESS]
Email: [LEGAL OR SUPPORT EMAIL]
Telephone: [PHONE NUMBER]

2. Nature of Thinkputer Products

Thinkputer products are computer systems configured to provide local computing, artificial intelligence, automation, document processing, databases, networking and related business functions.

A Thinkputer system may include hardware, operating systems, drivers, open-source software, proprietary third-party software, AI models, containers, databases, automation tools, networking components and integrations provided by multiple independent manufacturers, developers, licensors and service providers.

Thinkputer does not manufacture every hardware component and does not write, own or control every software package, operating system, driver, AI model, library, application or third-party service included with or connected to a Thinkputer system.

3. Third-Party Hardware

Computer components used in Thinkputer systems may be manufactured by independent companies, including manufacturers of:

Processors
Graphics cards and GPUs
Motherboards
Memory
Storage devices
Power supplies
Cooling systems
Cases
Network adapters
Accessories
Other components

Manufacturer warranties, where available, are provided by the applicable manufacturer and are subject to that manufacturer's own terms, conditions, exclusions, procedures and warranty periods.

Thinkputer does not control a manufacturer's warranty decision, warranty duration, replacement policy, repair procedure, parts availability or discontinuation policy.

To the fullest extent permitted by applicable law, Thinkputer is not responsible for a manufacturer's refusal, delay, limitation or denial of a manufacturer warranty claim.

4. Third-Party Software

Software included with or installed on Thinkputer may be developed, owned, licensed or maintained by independent software developers, open-source communities or third-party companies.

Each software product remains subject to its applicable:

License
Terms of use
Privacy policy
Support policy
Update policy
Security policy
Compatibility requirements
End-of-life policy

Thinkputer does not control the continued development, availability, licensing, functionality, security, compatibility or maintenance of third-party software.

5. Software Is Provided Subject to Its Authors and Vendors

Third-party software may be changed, updated, discontinued, renamed, restricted, relicensed, made incompatible, converted from free to paid, or otherwise modified by its developer or owner at any time.

Such decisions are outside Thinkputer's control.

To the fullest extent permitted by law, Thinkputer is not responsible for:

Software being discontinued
Software no longer being supported
Changes to software licensing
Changes to software pricing
Features being added or removed
Software becoming incompatible with other components
API changes
Authentication changes
Third-party service outages
Third-party security vulnerabilities
Changes to AI models
Changes to hardware requirements
Changes made by software developers or publishers

6. Updates

Software, operating systems, drivers, firmware, containers and AI models may receive updates from their respective developers, maintainers or manufacturers.

Thinkputer does not guarantee that any future update will:

Install successfully
Remain compatible with existing software
Remain compatible with existing hardware
Preserve every existing feature
Preserve configuration settings
Improve performance
Resolve existing problems
Avoid introducing new problems

Updates may change functionality, dependencies, security requirements, system resources or compatibility.

7. Customer Responsibility Before Updating

Customers are responsible for maintaining a current and verified backup before performing or authorizing:

Operating system updates
Software updates
Container updates
Driver updates
Firmware updates
AI model updates
Database upgrades
Configuration changes
Hardware changes

Thinkputer strongly recommends testing significant updates before applying them to important production systems.

8. Hardware Upgrades and Modifications

Thinkputer systems may be upgradeable; however, the ability to upgrade does not mean that every future component will be compatible.

Before changing hardware, the customer is responsible for confirming compatibility with all affected components, including:

Motherboard
CPU
BIOS or firmware
Memory
GPU
Power supply
Cooling
Storage
PCIe connectivity
Physical dimensions
Case airflow
Network interfaces
Operating system
Drivers
Applications

9. Customer Modifications

Unless specifically agreed otherwise in writing, Thinkputer is not responsible for problems resulting from modifications made after delivery by the customer or another third party.

This includes:

Adding hardware
Removing hardware
Replacing hardware
Overclocking
Changing BIOS settings
Changing network configuration
Installing software
Removing software
Updating software
Changing operating systems
Changing drivers
Changing containers
Changing databases
Changing permissions
Changing security settings
Changing firewall settings
Changing passwords or credentials
Deleting files or configuration
Changing AI models
Connecting third-party applications or APIs

10. Deleting or Removing Software

Removing software, libraries, packages, containers, databases, models, drivers or configuration files can affect other parts of the system.

Thinkputer is not responsible for failures caused by customer-directed or third-party deletion, removal or modification of components unless Thinkputer expressly performed the work and the failure resulted directly from that work.

11. Third-Party Integrations

Thinkputer systems may connect with external services, applications, APIs, websites, email providers, cloud services, AI providers or other systems.

Thinkputer does not control these external services and does not guarantee:

Availability
Compatibility
Pricing
API continuity
Authentication methods
Performance
Security
Data retention
Features
Service continuity

12. Internet and External Services

Supported local Thinkputer functions may operate without internet access. Functions that depend on internet services, external APIs, cloud platforms, websites, remote email systems or other third-party services require those services to remain available.

Thinkputer is not responsible for outages or limitations caused by an internet service provider or third-party service.

13. AI Models and AI Output

Artificial intelligence systems are probabilistic technologies and may generate incorrect, incomplete, outdated, inconsistent or unexpected results.

AI-generated output must not automatically be assumed to be correct.

Customers are responsible for reviewing AI output before relying upon it for important decisions.

14. No Professional Advice

Thinkputer and AI-generated content are not substitutes for qualified professional advice.

Unless separately agreed in writing, Thinkputer does not provide:

Legal advice
Medical advice
Accounting advice
Tax advice
Financial advice
Engineering certification
Regulatory certification
Compliance certification

Customers remain responsible for obtaining appropriate professional review where required.

15. Customer Responsibility for AI Use

The customer is solely responsible for determining whether a particular use of AI is appropriate for its organization.

The customer is responsible for:

Reviewing AI results
Human oversight where appropriate
Determining permitted uses
Protecting confidential information
Managing user permissions
Maintaining lawful data practices
Complying with industry requirements
Obtaining necessary approvals and consents

16. Customer Data

Customers are responsible for their own data, including its accuracy, legality, retention, backup, access control and use.

Thinkputer does not assume ownership of customer data merely because the data is stored or processed on a Thinkputer system.

17. Backup Responsibility

Unless a written service agreement expressly states otherwise, the customer is responsible for maintaining adequate backups of all important information.

A backup should not be considered reliable until it has been successfully tested or verified.

Customers should maintain backups separate from the primary Thinkputer system.

18. Data Loss

To the fullest extent permitted by law, Thinkputer is not responsible for data loss arising from:

Hardware failure
Storage device failure
Customer error
Software error
Malware
Cyberattack
Power failure
File corruption
Failed updates
Third-party applications
Deleted files
Improper shutdown
Insufficient backup practices
Customer or third-party modifications

19. Security

Thinkputer may configure security features appropriate to the product or service purchased, but no computer, network, server, software or security system can be guaranteed to be completely secure.

Threats, vulnerabilities and attack techniques change over time.

Customers remain responsible for maintaining appropriate operational security after delivery, including:

Strong passwords
Access controls
Updates
Backups
Network security
Physical security
User management
Monitoring

20. Privacy and Regulatory Compliance

Thinkputer products may assist organizations in keeping supported AI workloads and information local, but purchase or use of Thinkputer does not itself guarantee compliance with any specific law, regulation, standard or professional requirement.

The customer is responsible for determining and maintaining compliance applicable to its organization and use of the system.

21. Product Specifications

Product specifications displayed on our website, quotations or marketing material reflect the intended configuration at the applicable time.

Components may be substituted where necessary due to availability, discontinuation or supply conditions, provided that any substitution is reasonably equivalent or better in relevant function or performance, unless otherwise agreed.

Material substitutions should be disclosed to the customer where reasonably practicable before delivery.

22. Performance

Actual AI and computer performance varies according to:

AI model
Model size
Prompt
Context length
GPU
CPU
Memory
Storage
Software configuration
Number of users
Concurrent workloads
Network conditions
External services

Benchmarks and performance examples are illustrative of the specific tested workload and configuration and are not guarantees that every workload will achieve the same result.

23. Availability

Thinkputer does not guarantee uninterrupted or error-free operation.

Service interruption may result from:

Hardware failure
Software failure
Maintenance
Updates
Power interruption
Network interruption
Third-party services
Security incidents
Events outside reasonable control

24. Hardware Warranty

Hardware warranty coverage is primarily determined by the warranty offered by the applicable hardware manufacturer.

Thinkputer may assist customers with diagnosis or manufacturer warranty procedures where included in the applicable purchase or support agreement.

Manufacturer warranty decisions remain the responsibility of the applicable manufacturer.

25. Thinkputer Workmanship

Any separate Thinkputer workmanship, assembly, configuration or service warranty applies only if specifically stated in the customer's quotation, invoice, purchase agreement or written warranty document.

Such coverage does not convert third-party hardware or third-party software into products manufactured or authored by Thinkputer.

26. Software Warranty

Third-party software is governed by the warranty, if any, supplied by its developer, publisher or licensor.

Many open-source and third-party software licenses provide software on an "as is" basis and disclaim warranties.

Thinkputer does not provide an independent warranty for third-party software except where Thinkputer has expressly agreed in writing to correct a specific installation or configuration error caused directly by Thinkputer.

27. Installation and Configuration Errors

If Thinkputer confirms that software was incorrectly installed or configured by Thinkputer, and the issue is reported within any applicable Thinkputer service period, Thinkputer's obligation will normally be limited to commercially reasonable efforts to correct or reinstall the affected configuration.

This does not include changes subsequently caused by the customer, another service provider, software updates, hardware changes or third-party software.

28. No Guarantee of Future Compatibility

Thinkputer does not guarantee that a system purchased today will remain compatible with every future:

Operating system
AI model
GPU
CPU
Software version
Container
Driver
API
Application
Protocol
Hardware device

29. End-of-Life and Discontinued Products

Hardware manufacturers and software developers may discontinue products, updates or support.

Thinkputer is not responsible for a third party's decision to discontinue a component, software product, model, API, service or support program.

30. Customer Accounts and Passwords

After credentials are delivered or transferred to the customer, the customer is responsible for:

Changing passwords where appropriate
Protecting credentials
Determining authorized users
Removing former users
Maintaining appropriate permissions
Protecting administrative accounts

31. Remote Support

Where remote access is requested by the customer, the customer authorizes Thinkputer to access the applicable system solely for the requested support purpose.

Customers should maintain current backups before significant remote maintenance or configuration work.

32. Support Services

Support is provided only to the extent stated in the customer's applicable purchase, support plan, quotation, invoice or separate service agreement.

Purchase of hardware does not create an unlimited or perpetual entitlement to:

Technical support
Software upgrades
Configuration changes
Remote administration
Training
Workflow development
Custom programming
Data recovery
Migration services

33. Additional Work

Work outside the originally purchased scope may be subject to additional charges.

Examples include:

New software installation
New integrations
Hardware upgrades
Custom workflows
Data migration
Reconfiguration
Recovery from customer changes
Recovery from third-party changes
On-site service

34. Quotations and Orders

Unless otherwise stated, quotations are valid only for the period specified in the quotation.

Prices, inventory and component availability may change before an order is accepted.

An order becomes binding when accepted by Thinkputer and any required payment or deposit has been received.

35. Payment

Customers must pay all amounts according to the applicable invoice, quotation or purchase agreement.

Thinkputer may suspend delivery, implementation, support or additional work where amounts are overdue, subject to applicable law.

36. Taxes

Applicable taxes, duties, shipping, customs, brokerage or similar charges are additional unless expressly included.

37. Deposits and Custom Orders

Custom-built systems, specially ordered components, customized software and implementation work may require a deposit.

Deposits and cancellation terms will be governed by the applicable quotation or purchase agreement and applicable law.

38. Returns

Return rights, if any, are subject to the specific return policy provided with the applicable transaction and any rights that cannot be excluded under applicable law.

Custom-configured, special-order or opened products may be subject to restrictions where legally permitted.

39. Inspection Upon Delivery

Customers should inspect products promptly upon receipt and notify Thinkputer of visible shipping damage, missing components or incorrect items as soon as reasonably possible.

40. Shipping Risk

Shipping, loss and damage responsibilities will be determined by the applicable order terms, carrier rules and applicable law.

41. Acceptable Use

Thinkputer products must not be knowingly used in violation of applicable law.

Customers are responsible for the lawful operation and use of their Thinkputer systems.

42. Intellectual Property

Thinkputer retains ownership of its trademarks, branding, documentation, original software, original configuration materials and other intellectual property unless expressly transferred in writing.

Third-party software, models and content remain owned or licensed by their respective owners.

43. Open-Source Software

Certain software included with Thinkputer may be open-source software.

Open-source components remain subject to their respective licenses, and nothing in these Terms changes rights or obligations granted by those licenses.

44. Customer-Created Workflows and Content

Customers remain responsible for workflows, prompts, configurations, databases, documents and other content they create or instruct others to create.

45. No Responsibility for Unauthorized Changes

Thinkputer is not responsible for damage or failure caused by unauthorized third-party access, unauthorized repair, unauthorized configuration or modification not performed or approved by Thinkputer.

46. Assumption of Technology Risks

The customer acknowledges that computer systems and AI technologies involve inherent risks, including:

Hardware failure
Software defects
Compatibility problems
Security vulnerabilities
Data corruption
Downtime
Incorrect AI output
Third-party service changes
Technology becoming obsolete

47. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT FOR WARRANTIES EXPRESSLY PROVIDED BY THINKPUTER IN WRITING, THINKPUTER PRODUCTS AND SERVICES ARE PROVIDED WITHOUT ANY ADDITIONAL REPRESENTATION, WARRANTY OR CONDITION, EXPRESS OR IMPLIED.

NOTHING IN THESE TERMS EXCLUDES, RESTRICTS OR MODIFIES A RIGHT, CONDITION, WARRANTY OR REMEDY THAT APPLICABLE LAW DOES NOT PERMIT THE PARTIES TO EXCLUDE, RESTRICT OR MODIFY.

48. No Guarantee of Particular Business Result

Thinkputer does not guarantee that use of a Thinkputer system will result in any particular:

Revenue
Savings
Profit
Productivity level
Employee reduction
Business outcome
Compliance status
Competitive advantage

49. Exclusion of Indirect and Consequential Damages

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THINKPUTER WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO A PRODUCT OR SERVICE.

THIS INCLUDES, TO THE FULLEST EXTENT PERMITTED BY LAW, CLAIMS FOR:

Lost profits
Lost revenue
Lost business
Lost opportunities
Loss of goodwill
Business interruption
Loss or corruption of data
Cost of substitute services
Loss caused by AI output
Loss caused by third-party services

50. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THINKPUTER'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO A PARTICULAR PRODUCT, ORDER, SERVICE OR TRANSACTION WILL NOT EXCEED THE AMOUNT ACTUALLY PAID TO THINKPUTER BY THE CUSTOMER FOR THE SPECIFIC THINKPUTER PRODUCT OR SERVICE THAT DIRECTLY GAVE RISE TO THE CLAIM.

Where a claim relates solely to a separately purchased service, the maximum aggregate liability will not exceed the amount actually paid to Thinkputer for that specific affected service.

The limitations in this section apply collectively to all claims arising from the same product, service, transaction, event or series of related events, regardless of the legal theory asserted, including contract, negligence, tort, misrepresentation or otherwise, to the fullest extent permitted by law.

THIS LIMITATION DOES NOT APPLY TO THE EXTENT THAT APPLICABLE LAW PROHIBITS SUCH A LIMITATION.

51. Consumer Statutory Rights

Nothing in these Terms is intended to waive, limit or exclude rights or remedies that cannot legally be waived, limited or excluded.

Where consumer protection legislation applies, mandatory consumer rights take priority over any inconsistent provision of these Terms.

52. Business-to-Business Transactions

Where the purchaser is acquiring Thinkputer primarily for business or commercial purposes, the parties agree that the limitations, allocations of risk and disclaimers contained in these Terms are material terms of the transaction, to the fullest extent permitted by applicable law.

53. Indemnification

To the fullest extent permitted by law, the customer agrees to indemnify and hold Thinkputer harmless from third-party claims, losses, liabilities, damages and reasonable costs arising from:

The customer's unlawful use of the system
Customer-provided data or content
Customer-created workflows
Unauthorized modifications
Customer violation of third-party licenses
Customer violation of applicable law
Use of AI output without appropriate review
Actions performed by users authorized by the customer

This indemnification does not apply to the extent a claim is directly caused by conduct for which liability cannot lawfully be excluded.

54. Third-Party Claims

Thinkputer is not responsible for disputes between a customer and a third-party software developer, hardware manufacturer, cloud provider, API provider, carrier, internet provider or other independent third party, except to the extent required by applicable law.

55. Force Majeure

To the fullest extent permitted by law, Thinkputer will not be liable for delay or failure caused by circumstances beyond its reasonable control, including:

Natural disasters
Fire
Flood
Severe weather
War
Terrorism
Civil disturbance
Government action
Labour disruption
Supply-chain interruption
Component shortages
Utility failure
Internet failure
Carrier delays
Cyberattack
Third-party service outage

56. Changes in Law or Technology

Thinkputer is not responsible for changes in legislation, regulation, technology standards or third-party requirements that occur after a product or service is provided.

57. Documentation

Documentation is provided for general operational assistance and may not address every possible configuration, condition or use.

Customers should seek qualified assistance before making major system changes if they are uncertain about the consequences.

58. Website Information

Thinkputer attempts to keep website information accurate, but specifications, pricing, availability, descriptions and other information may change.

A typographical, technical or administrative error does not create an obligation to provide a product or service on obviously incorrect terms, subject to applicable consumer law.

59. Website Availability

Thinkputer does not guarantee uninterrupted availability of its website.

60. External Links

Links to third-party websites are provided for convenience. Thinkputer is not responsible for the content, availability, security, terms or privacy practices of independent third-party websites.

61. Relationship of the Parties

Nothing in these Terms creates a partnership, employment relationship, agency, fiduciary relationship or joint venture between Thinkputer and the customer.

62. Assignment

The customer may not assign contractual rights or obligations relating to customized services without Thinkputer's consent where such consent is legally permitted to be required.

63. Waiver

Failure by Thinkputer to enforce a provision on one occasion does not constitute a permanent waiver of that provision.

64. Severability

If any provision of these Terms is found invalid, illegal or unenforceable, that provision will be interpreted or severed to the minimum extent necessary, and the remaining provisions will continue in effect to the fullest extent permitted by law.

65. Entire Agreement

These Terms, together with the applicable quotation, invoice, order, warranty statement, support agreement and any expressly incorporated written document, constitute the agreement between Thinkputer and the customer concerning the applicable transaction.

Where a specifically negotiated written agreement signed by Thinkputer conflicts with these website Terms, the specifically negotiated agreement will govern to the extent of the conflict.

66. No Reliance on Oral Statements

To the fullest extent permitted by law, customers should not rely upon oral representations that are inconsistent with the written quotation, product specification or agreement.

Any material custom commitment should be included in writing.

67. Governing Law

These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict-of-law principles, except where mandatory applicable law requires otherwise.

68. Jurisdiction

Subject to mandatory rights provided by applicable law, disputes concerning these Terms or Thinkputer products and services will be submitted to courts of competent jurisdiction in Ontario, Canada.

69. Informal Dispute Resolution

Before commencing formal proceedings, the parties are encouraged, where practical, to provide written notice of the dispute and make reasonable efforts to resolve it directly.

Nothing in this section removes any right that applicable law does not permit the parties to restrict.

70. Time to Notify Thinkputer of a Problem

Customers should notify Thinkputer of a suspected defect, installation problem or service issue promptly after discovering it so that the issue can be investigated and potential additional damage can be minimized.

71. Duty to Minimize Loss

To the extent recognized by applicable law, a party claiming loss is expected to take reasonable steps to prevent avoidable additional loss.

72. Changes to These Terms

Thinkputer may update these website Terms from time to time.

Changes will apply prospectively from their stated effective date unless applicable law or a separate agreement provides otherwise.

Terms governing a completed purchase will be determined according to the agreement applicable when that transaction was entered into, except where the parties subsequently agree otherwise.

73. Headings

Section headings are provided for convenience and do not alter the interpretation of these Terms.

74. Interpretation

Words such as "including" and "includes" mean "including without limitation" unless the context clearly requires otherwise.

75. Acceptance

By purchasing, receiving or using a Thinkputer product or service, the customer confirms that they have had an opportunity to review these Terms and agree to them to the extent permitted by applicable law.

76. Contact

Questions concerning these Terms may be directed to:

Contact Thinkputer